Here at ONANOKO.ID, we believe happiness is the best policy. We want you to love shopping online as much as we do, and we understand when something arrives and doesn't meet your expectations. If something isn't right, please contact us for friendly order assistance and we'll do our best to fix it!
Please note that we are only able to offer size exchanges and exchange for items with manufacturing mistakes.
There is no charge to exchange items for a different size or different colour, however all exchanges are based on stock availability.
Simply contact our customer service and send the item(s) back to us within 14 days after purchase.
Shipping is also free on the replacement item (limited to 1x exchange).
DELIVERY INFORMATION
Please allow up to 1 - 5 working days for shipping depending on the destination cities (Certain distant cities might added more days).
When placing your onanoko.id order, please take into consideration that we ship orders Monday through Friday. Payment confirmation received on weekends and holidays will be checked on the next business day.
We aim to deliver all orders in the timescales shown in the below table.
Payment Confirmation on
We check your payment
Order will be shipped on
MONDAY
TUESDAY
WEDNESDAY
TUESDAY
WEDNESDAY
THURSDAY
WEDNESDAY
THURSDAY
FRIDAY
THURSDAY
FRIDAY
MONDAY
FRIDAY
MONDAY
TUESDAY
SATURDAY
MONDAY
TUESDAY
SUNDAY
MONDAY
TUESDAY
JAKARTA AREA: Estimated delivery times: 1-3 working days after shipment. OTHER CITIES IN INDONESIA: Estimated delivery times: 3-7 working days after shipment.
Please allow 1 day after payment confirmation for us to check your payment, do quality control of your merchandise, and pack your order before we ship them on the next day.
We will deliver your purchased item(s) once we have received invoiced full amount payment. PLEASE NOTE: We're unable to ship if problems occurred regarding the payment.
We do not responsible in risk of loss of the merchandise after TIKI delivers to the address.
We do not take responsibility if TIKI/JNE/J&T can't deliver the package in time do to incomplete address, misspelled address or no recipient at the address. Please check your TIKI/JNE/J&T shipping code in the 'Track Order' links at the top of the page and call TIKI customer service (1500125), JNE call center (021-29278888), J&T call center (021-80661888) to deal with the problem.
Free shipping will be given if there are mistakes on order(s).
FREE SHIPPING PROMOTION
Free shipping is only applicable for "Regular Service", if you prefer a faster delivery you can always choose "ONS Service" but it will be charged to your transaction
