Here at ONANOKO.ID, we believe happiness is the best policy. We want you to love shopping online as much as we do, and we understand when something arrives and doesn't meet your expectations. If something isn't right, please contact us for friendly order assistance and we'll do our best to fix it! 

Please note that we are only able to offer size exchanges and exchange for items with manufacturing mistakes.

There is no charge to exchange items for a different size or different colour, however all exchanges are based on stock availability.

Simply contact our customer service and send the item(s) back to us within 14 days after purchase.

Shipping is also free on the replacement item (limited to 1x exchange).